Refund policy

Last updated: May 10, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
With tags attached
In its original packaging

You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at:

info@pawsci.com

If your return is accepted, we’ll provide you with return instructions and the appropriate return address.

⚠️ Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is:

Damaged
Defective
Incorrect

We’ll evaluate the issue and work quickly to make it right.

To help process your request faster, we may ask for photos or videos of the item.

Non-Returnable Items

For hygiene and safety reasons, certain pet-related products cannot be returned, including:

Opened pet food or treats
Opened supplements
Used grooming or hygiene products
Personalized or custom-made items
Sale items
Gift cards

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return the original item (if eligible) and place a new order separately.

UK & EU 14-Day Cooling-Off Period

If your order is shipped to the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify:

The item must be unused and in its original packaging
Proof of purchase is required

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method
Refunds are typically processed within 10 business days after approval

Please note that your bank or payment provider may require additional time to complete the refund process.

If more than 15 business days have passed since your refund was approved, please contact us at: